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Documentation

Learn how to use MyTick3ts to share season tickets with family and friends

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For Users
For Admins
For Users

Getting Started

Signing In

Click "Sign in with Google" to access your family's ticket pool. If you're new, you'll need an invitation from a family admin first. Once you accept the invitation and sign in, you'll have access to view and claim tickets.

First-Time Setup

After signing in, visit Settings (under your name in the navigation bar) to configure your account:

  • Transfer Method: Choose how you want to receive ticket transfers (Email or Phone)
  • Transfer Contact: Enter the email or phone number associated with your Ticketmaster/MLB Ballpark account
  • Venmo Username: Add your Venmo handle if you plan to list tickets for others to claim
Tip: Make sure your transfer contact matches exactly what's in your Ticketmaster account, or ticket transfers may fail.

Browsing Games

The Games page shows all available games for the season. You can switch between views:

  • Card View: Visual cards with game details, opponent logos, and availability at a glance
  • Table View: Compact sortable list - great for finding specific dates or opponents quickly

Understanding Availability

  • Green indicators: Seats available from the family pool
  • Red border on cards: Tickets listed by another family member (peer-to-peer transfer)
  • Gray/No availability: All seats claimed for that game

Claiming Tickets

When seats are available in the family pool (not from the draft), you can claim them on a first-come, first-served basis.

How to Claim

  1. Find a game with available seats on the Games page
  2. Click the game card or the "Claim" button
  3. Select how many seats you want
  4. If seat selection is enabled, choose your preferred seats from the seat map
  5. Optionally add parking if available
  6. Confirm your claim

Payment

After claiming, you'll see the total amount owed and a Venmo payment link. Pay promptly to confirm your tickets. Your payment status shows on the My Tickets page.

Tip: The Venmo link pre-fills the amount and a note for easy payment. Just click and confirm in the Venmo app.

Listing Your Tickets

Can't make a game? You can list your tickets for other family members to claim. When someone claims your listed tickets, they pay you directly (not the family admin), and you transfer the tickets to them.

Before You Can List

You must have a Venmo username set in your Settings. This is how claimers will pay you.

How to List Tickets

  1. Go to My Tickets
  2. Find the game you want to list
  3. Click List (in Card View footer or Table View actions menu)
  4. Select which seats and/or parking to list
  5. Confirm - your tickets are now visible to other family members

When Your Tickets Are Claimed

When someone claims your listed tickets:

  • You'll receive an email notification with the claimer's details
  • The claimer pays you via Venmo
  • You transfer the tickets via Ticketmaster or MLB Ballpark (see Managing Transfers)
  • Mark the tickets as "Transferred" in MyTick3ts

Unlisting Tickets

Changed your mind? You can Unlist tickets anytime before someone claims them. Once claimed, the transfer is committed.

Claiming Listed Tickets

When another family member lists tickets, you can claim them. These show on the Games page with a red border and "Listed by [Name]" label.

How It's Different

  • Payment goes to the lister (not the family admin) - you'll see their Venmo link
  • The lister transfers tickets to you via Ticketmaster/MLB Ballpark
  • You'll see "Claimed from [Name]" on your My Tickets page

Claiming Process

  1. Find a game with listed tickets (red border card)
  2. Click to claim and select the seats you want
  3. Pay the lister via their Venmo link
  4. Wait for them to transfer tickets to you
  5. Accept the transfer in your Ticketmaster/MLB Ballpark app

Managing Your Tickets

The My Tickets page is your central hub for all your claimed games.

Views

  • Card View: Visual cards showing game details, payment status, and transfer status
  • Table View: Compact list with all details in columns - sortable and scannable

Your view preference is saved automatically.

Status Indicators

  • Payment Status: Shows if you've paid (green checkmark) or still owe (pending)
  • Transfer Status: Shows if tickets have been transferred to you
  • Listed Status: Shows if your tickets are currently listed for others

Actions Available

  • Pay: Opens Venmo with pre-filled payment details
  • List: Make tickets available for other family members
  • Cancel: Release tickets back to the pool (if eligible)
  • Receipt: View detailed receipt for a specific game

Listed & Claimed Section

If you've listed tickets that someone claimed, they appear in a special "Listed & Claimed" section. Here you can:

  • See who claimed your tickets and their transfer contact info
  • Mark when you've received payment
  • Mark when you've transferred the tickets

Understanding the Draft

At the start of the season, your family admin may run a Draft to fairly distribute all season games among family members at once. There are two draft modes:

  • Automatic Draft: The system instantly assigns games using a snake algorithm based on game values
  • Live Draft: Participants take turns picking games in real-time (great for Zoom draft parties!)

How the Automatic Draft Works

  1. The admin selects which family members will participate in the draft
  2. Games are scored based on price, day of week, and opponent
  3. The system assigns games in snake order (1-2-3-4, then 4-3-2-1, etc.) so everyone gets balanced value
  4. After the draft, you'll see your assigned games on the My Tickets page

After the Draft

Once the draft completes:

  • Check My Tickets to see which games you were assigned
  • Games you can't attend can be listed for others or marked for trade
  • Use the Trade Board to swap games with other family members

Trading Window

After the draft, a trading window opens (default 7 days, set by your admin). During this time, you can propose and accept trades with other draft participants. Once the trading window closes, no new trades can be made - so act quickly to swap any games that don't work for your schedule!

Participating in a Live Draft

In a Live Draft, you pick games in real-time with other family members. This is perfect for draft parties over Zoom or in person, where everyone watches the picks happen live.

Joining the Draft Room

When your admin starts a Live Draft:

  • A red banner appears on the Games and My Tickets pages saying "Live Draft in Progress!"
  • Click Join Draft Room to enter
  • The draft room shows the timer, pick order, and all available games

The Draft Room

The draft room has several key areas:

  • Timer: Shows how much time the current picker has left
  • Pick Order: Shows all participants with online indicators (green = online, gray = offline)
  • Games Grid: All available games you can sort by value, date, or giveaways
  • Recent Picks: Shows the last few picks made

Making Your Pick

  1. Wait for your turn - the screen will show "It's Your Turn!" when you're up
  2. Browse the available games (you can sort by value, date, or giveaways)
  3. Click on the game you want to claim
  4. Confirm your selection
  5. The draft automatically moves to the next person
Watch the Timer! If time runs out before you pick, your turn is skipped and the draft moves to the next person. You'll get another chance on the next round.

Draft Types

Your admin will choose one of two draft types:

  • Snake Draft: The pick order reverses each round for fairness. Example with 3 people: A→B→C, then C→B→A, then A→B→C. This means the person who picks last in a round picks first in the next round.
  • Round Robin: The same order every round. Example: A→B→C, then A→B→C, then A→B→C. Simple and predictable.
Tip: The draft room shows which type is being used and explains the pick order under the participant list.

Trade Board

The Trade Board lets you swap games with other family members. This feature is only available when your family runs a Draft to distribute season tickets and only during the trading window. It allows you to trade games that don't fit your schedule with other family members who were also in the draft.

Tip: The Trade Board header shows the trading status and how many days remain. Watch this countdown and make your trades before time runs out!

Marking Games for Trade

  1. Go to My Tickets
  2. Find the game you're willing to trade
  3. Click Mark for Trade
  4. Your game appears on the Trade Board for others to see

Proposing a Trade

  1. View the Trade Board (expandable section on My Tickets page)
  2. Find a game someone else marked for trade that you want
  3. Click Propose Trade
  4. Select which of your games you're offering in exchange
  5. Submit the trade request

Responding to Trade Requests

When someone proposes a trade for your game, you'll see it in your pending trades. You can Accept (games swap ownership) or Decline the trade.

Billing for Traded Tickets

Important: When you trade tickets, your total amount owed to the family admin updates automatically. You pay the family admin for the tickets you end up with after trading - not the person you traded with. If you trade away an expensive game and receive a cheaper one, your balance decreases. No money changes hands between family members for trades.
For Admins

Setting Up Your Family

Initial Configuration

After creating your family, configure these settings in the Admin panel:

  • Family Name: How your group appears throughout the app
  • Venmo Username: Where members send payments for tickets from the family pool
  • Seat Information: Section, row, and seat numbers for your season tickets
  • Seat Description: Details about your seats (view, amenities, etc.) shown to members

Schedule Import

The current season schedule is automatically loaded when you set up your family. You can also manually update pricing on the Schedule & Pricing tab of the Admin page, or import a CSV file with details. To import a CSV file:

  1. Go to Admin > Import Schedule
  2. Prepare a CSV with columns: Date, Seats Available, Price Per Seat, Parking Price, Day, Opponent, Time
  3. Upload the file - existing games are updated, new games are added

Managing Members

Inviting Members

  1. Go to Admin > Members tab
  2. Click Invite Member
  3. Enter their email address and select their role
  4. They'll receive an email invitation to join

Member Roles

  • Viewer: Can browse games and see availability, but cannot claim (rarely used)
  • User: Can claim tickets, list tickets, and participate in trades
  • Manager: Can manage claims for all members, mark payments, and run reports
  • Admin: Full access including family settings, schedule, and draft

Changing Roles

Click the role dropdown next to any member to change their access level. Changes take effect immediately.

Running a Draft

The draft feature fairly distributes games among family members at the start of the season. You can choose between two modes:

  • Automatic: Instant allocation using a snake draft algorithm - games are assigned based on value
  • Live: Real-time draft room where participants pick games with a timer - perfect for Zoom draft parties

Before Any Draft

  • Ensure the full season schedule is imported with accurate pricing
  • Make sure all participating members have accepted their invitations
  • Decide who will participate (not all members need to be in the draft)

Running an Automatic Draft

  1. Go to Admin > Schedule & Pricing tab
  2. Expand the Family Ticket Draft section
  3. Select Automatic draft mode
  4. Select which members will participate
  5. Set the Trading Window Duration (default 7 days)
  6. Click Preview to see the proposed allocation
  7. Review that the distribution looks fair (total value, game count, day distribution)
  8. Click Run Draft to finalize

After the Draft

Each participant will see their assigned games on the My Tickets page. A trading window opens for the duration you specified, during which members can use the Trade Board to swap games. After the trading window closes, no more trades can be made.

Tip: You can view the trading status on the Schedule & Pricing tab. The draft status banner shows whether trading is open and how many days remain.

Billing After Trades

As members trade tickets during the trading window, the Claims Management page updates automatically. Each member owes you (the admin) for the tickets they end up with after trading - not what they were originally assigned. No money changes hands between members for trades.

Recommendation: Wait until the trading window closes before sending payment reminders. This ensures all trades are finalized and each member's balance is accurate. Use the Claims Management page to see the final ownership and amounts owed.
Important: The draft creates claims for all seats and parking for assigned games. Make sure pricing is set correctly before running the draft.

Running a Live Draft

A Live Draft lets participants pick games in real-time, taking turns with a countdown timer. This is ideal for draft parties where everyone joins a Zoom call and watches picks happen live.

Setting Up a Live Draft

  1. Go to Admin > Schedule & Pricing tab
  2. Expand the Family Ticket Draft section
  3. Select Live draft mode
  4. Configure the Live Draft settings (see below)
  5. Select and order the participants
  6. Click Start Live Draft

Live Draft Settings

  • Draft Type:
    • Snake Draft (recommended) - Pick order reverses each round for fairness. Example: A→B→C, then C→B→A, then A→B→C...
    • Round Robin - Same order every round. Example: A→B→C, then A→B→C...
  • Time per Pick: How long each person has to make a pick (15-300 seconds, default 60)
  • Buffer Between Picks: Pause time between picks for everyone to catch up (0-60 seconds, default 10)
  • Trading Window: How many days after the draft members can trade games

Setting the Pick Order

After selecting participants, you can drag and drop to set the pick order. The person at position 1 picks first. Consider:

  • Randomizing the order for fairness (use the "Randomize" button)
  • Letting participants draw numbers before the draft
  • Using last year's reverse finish order if this is a recurring draft

The Draft Room (Admin View)

After starting the draft, you're taken to the Draft Room where you have admin controls:

  • Start Draft: The draft begins paused - click this when all participants have joined
  • Pause/Resume: Pause the draft if someone needs a break
  • Skip Turn: Skip the current picker if they're unavailable (also happens automatically when timer expires)
  • Reset Timer: Give the current picker more time
  • End Draft: End the draft early (remaining games stay unclaimed)

Running the Live Draft

  1. Share the draft room link or tell participants to look for the red banner on their Games/My Tickets pages
  2. Wait for all participants to join (you'll see green dots next to online users)
  3. Click Start Draft when everyone is ready
  4. Watch as participants make their picks - the timer advances automatically
  5. Use admin controls if needed (pause, skip, reset timer)
  6. When all games are picked or you end the draft, it completes
Tip for Zoom Drafts: Share your screen showing the draft room so everyone can see picks in real-time. The draft room updates automatically every 2 seconds, so remote participants will see picks within moments.
Before Starting: Make sure all participants are in the draft room before clicking "Start Draft". The timer begins immediately, and absent participants may miss their turns.

Schedule & Pricing

Viewing the Schedule

The Schedule & Pricing tab shows all games with their pricing and availability status.

Setting Prices

  • Bulk Pricing: Set prices by game type (Diamond, Premier, Classic, Value) to update multiple games at once
  • Individual Pricing: Click on any game to adjust its specific price
  • Parking Price: Set a global parking price that applies to all games

Game Types

Braves games are categorized into pricing tiers:

  • Diamond: Highest demand (Opening Day, major rivals, holidays)
  • Premier: High demand (prime weekend games, popular opponents)
  • Marquee: Above average demand (good matchups, favorable dates)
  • Select: Moderate demand (standard weekend/evening games)
  • Standard: Regular games
  • Value: Lower demand (weekday games, smaller opponents)

Claim Management

The Claim Management page gives you oversight of all ticket claims across your family.

Viewing Claims

  • See all claims with member name, game, seats, and amounts
  • Filter by payment status (Paid/Unpaid)
  • Filter by member or date range
  • Export to CSV for record-keeping

Marking Payments

When a member pays you (for family pool tickets):

  1. Find their claim in the Claim Management list
  2. Click Mark Paid
  3. Optionally add notes about the payment

Marking Transfers

After you transfer tickets to a member:

  1. Find their claim in the list
  2. Click Mark Transferred
  3. The member will see the updated status on their My Tickets page

Managing Transfers

As the ticket holder, you'll need to transfer tickets to members via Ticketmaster or MLB Ballpark.

Transferring via Ticketmaster

  1. Log in to your Ticketmaster account
  2. Go to My Events and find the game
  3. Select the tickets to transfer
  4. Enter the recipient's email or phone (shown in MyTick3ts under their claim)
  5. Confirm the transfer
  6. Mark as "Transferred" in MyTick3ts

Transferring via MLB Ballpark App

  1. Open the MLB Ballpark app
  2. Go to your Tickets
  3. Select the game and tap the tickets to transfer
  4. Tap "Transfer" and enter the recipient's email or phone
  5. Send the transfer
  6. Mark as "Transferred" in MyTick3ts
Tip: Use the Admin Claims Management page as your guide for transferring tickets. It shows the "Transfer To" details (email or phone) for each claim. After transferring tickets in Ticketmaster or MLB Ballpark, click the Transfer button on the claim to track the transfer and notify the user that their tickets have been sent.

When Members List Tickets to Each Other

When family members list tickets and others claim them, the original lister handles the transfer directly. The lister sees the claimer's transfer info on their "Listed & Claimed" section and handles it themselves. As admin, you don't need to be involved in peer-to-peer transfers.

Analytics

The Analytics tab provides insights into ticket usage, payments, and resale tracking across your family.

Resale Tracking

Important: Braves A-List season ticket holder agreements typically limit marketplace resales (StubHub, SeatGeek, etc.) to 50% of your tickets per seat. The Resale Tracking section helps you stay compliant by showing the percentage of games each seat has been marked as resold.

  • Per-seat percentages: Each seat shows its resale count out of total games
  • Parking tracking: Parking passes are tracked separately
  • Visual warnings: Seats approaching or exceeding 50% show in red
Note: The 50% resale limit is set by the Atlanta Braves and may change. Always verify the current rules in your A-List Member Agreement or contact the Braves ticket office directly.

Marking Tickets as Resold

When a ticket is sold on a marketplace, mark its usage in Claims Management:

  1. Find the claim in the Claims Management tab
  2. In the Usage Actions column, click the appropriate platform: Stubhub, SeatGeek, or Marketplace (for other platforms)
  3. The Analytics resale percentages and platform tracker update automatically

Resale Platform Tracker

The Analytics tab includes a platform summary showing total games resold on each marketplace (StubHub, SeatGeek, Other Marketplace).

Below the summary, a breakdown table shows each seat and parking with:

  • Resale counts per platform
  • Total resales and percentage of the season
  • Status indicator (✓ OK or ⚠️ Over 50%) to quickly see if any seat is approaching the limit

Other Analytics

  • Overview: Total games, claims, revenue, and payment status
  • By User: See each member's total claims, spending, and amounts owed
  • By Month: Revenue and claim distribution across the season
Frequently Asked Questions
How do I get access to a family's tickets?
You need to be invited by a family admin. They'll send you an email invitation that you can accept by signing in with Google. Check your spam folder if you don't see it.
Can I be part of multiple families?
Yes! If you're invited to multiple families, you can switch between them using the family dropdown in the navigation bar.
How do I pay for tickets I claim?
For tickets from the family pool, pay the family admin via Venmo (link provided on My Tickets). For tickets listed by another member, pay that member directly using their Venmo link. The app pre-fills the amount and note for easy payment.
What if the person I claimed tickets from doesn't have Venmo?
You'll need to contact them directly through your family's usual communication channels (text, email, etc.) to arrange payment. Their contact info isn't shared in the app for privacy.
Why do I need to add my Venmo username?
Your Venmo username is required if you want to list tickets for others. When someone claims your listed tickets, they'll pay you directly via your Venmo. If you never plan to list tickets, you don't need to add it.
Can I cancel a claim?
Yes, you can cancel claims from the My Tickets page if the tickets haven't been transferred yet. This releases the tickets back to the pool. If you've already paid, coordinate with your admin for a refund.
What happens if I list tickets and nobody claims them?
They remain yours. You can unlist them anytime, cancel them to return to the pool, or just keep them and attend the game yourself.
What is the draft?
The draft is an optional feature where admins can fairly distribute all season games among family members at once. There are two modes: Automatic (instant allocation based on game values) and Live (real-time picking with a timer, great for Zoom draft parties).
Do I have to participate in the draft?
No, participation is optional. The admin selects who participates. If you're not in the draft, you can still claim individual games as they become available or listed.
What's the difference between Snake Draft and Round Robin?
Snake Draft: The pick order reverses each round (A→B→C, then C→B→A). This is fairer because the person who picks last gets to pick first next round. Round Robin: Same order every round (A→B→C, then A→B→C). Simpler but gives an advantage to earlier picks.
What happens if I miss my turn in a Live Draft?
If the timer runs out before you pick, your turn is skipped and the draft moves to the next person. You'll get another chance on your next turn. Make sure to join the draft room before it starts and stay online!
How do I join a Live Draft?
When a Live Draft is in progress, a red banner appears on the Games and My Tickets pages saying "Live Draft in Progress!" Click "Join Draft Room" to enter. The admin will start the draft when everyone has joined.
How do trades work?
During the trading window (set by your admin when running the draft), mark a game as "available for trade" on your My Tickets page. Others can see it on the Trade Board and propose a swap. If you accept, the games switch ownership. No money changes hands for trades - it's a straight swap. Once the trading window closes, no more trades can be made.
How do I receive my tickets after claiming?
The ticket holder (admin for pool tickets, or the lister for listed tickets) will transfer them to you via Ticketmaster or MLB Ballpark. Make sure your transfer settings are correct - they'll use the email or phone you provided.
What should I enter for my transfer contact?
Enter the email address or phone number associated with your Ticketmaster/MLB Ballpark account. This must match exactly or the transfer may not reach you. Check your Ticketmaster account settings if you're unsure.
What do the game types mean (Diamond, Premier, etc.)?
These are Braves ticket pricing tiers based on demand: Diamond (highest), Premier, Marquee, Select, Standard, and Value (lowest). Diamond games are typically high-demand (Opening Day, rivals, holidays), while Value games are lower-demand weekday matchups. Each family sets their own prices for each tier.
Why does my tickets page show "Claimed from [Name]"?
This means you claimed tickets that another family member listed (peer-to-peer). You pay that member directly (not the admin), and they transfer the tickets to you.
How do I see which specific seats are available?
When claiming tickets, a seat map shows which seats are already claimed (red) and which are available (green). Select the seats you want from the available options.

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